Returns & Exchanges

At Hello Sugarhouse, we want you to love your new style, which is why we offer a 30-day window for returns and exchanges on all unworn items with original tags attached. Simply follow our streamlined process below to ensure your fashion finds are perfect for your wardrobe.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.

• 2.
  Print Your Label

  Once your request is approved, we will email you a prepaid shipping label to download and print at your convenience.

• 3.
  Package Your Items

  Securely pack your items in their original packaging, ensuring all tags are intact, and attach the prepaid label to the outside of the box.

• 4.
  Drop Off and Refund

  Drop your package at any authorized carrier location; once we receive and inspect your items, your refund or exchange will be processed within 5-7 business days.