Frequently Asked Questions
Everything you need to know about shopping with Hello Sugarhouse.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout if you need your fashion fix sooner.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to start your request and receive a prepaid shipping label.
How do I know which size will fit me best?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Do you ship internationally?
Yes, Hello Sugarhouse ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
How should I care for my Hello Sugarhouse garments?
To keep your pieces looking new, we recommend following the care label instructions on each garment. Most of our items prefer a cold gentle wash and hanging to dry.